Shipping Policy

Xclusivejerseys offers FREE Worldwide Delivery on all orders for a limited time only.

It usually takes 2-4 business days for our team to process your order & dispatch it. 

Our Shipping Options:

Express 3 - 8 Business days

Standard (Insured) 8 - 14 Business Days

Standard 9 - 17 Business Days

Once your order has been shipped, you will receive a notification from us with tracking info for your order. 

What happens if I don't receive my order?

In the event that you haven’t received your order, please contact us immediately. We pride ourselves on our customer service and, on the off chance that you don't get your order in a timely manner, we will do our best in locating your shipment and rectifying the issue immediately.

Failed Delivery
 

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender Kingjerseys. Kingjerseys will offer the customer store credits in the amount of their order less any expenses related to the failed delivery including return shipping costs and any duty and tax the package may incur; this amount will be deducted from the total of the order to be credited.

Items Not Received But Tracking Shows Delivered
 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Wrong Address But Item Already Shipped

It is your responsibility to provide the correct shipping address. If you accidentally provide an incorrect address during the ordering process but notify us before your item is shipped out, we will make every effort to update the address to the correct one (please note that this is not guaranteed). However, if you inform us after your order has been shipped, it is considered your mistake and we will not offer a refund. Therefore, we recommend carefully reviewing your shipping address and ensuring there are no errors. If you do make a mistake, please notify us before your order is shipped to be eligible for an address change.

 

Cancellation Policy

At XCLUSIVEJERSEYS, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that circumstances may arise where you need to cancel an order you have placed with us. To ensure clarity and transparency, we have established the following Order Cancellation Policy:

  1. Cancellation Eligibility: Customers may be eligible to cancel an order if it meets the following criteria:

    • The order has not been shipped or fulfilled.
    • The cancellation request is made within the specified time frame outlined in this policy.
    • The order does not include any personalized, customized, or made-to-order items, as these items are typically non-refundable and non-cancellable due to their unique nature.

  2. Cancellation Time Frame: Customers must request order cancellation within a day of placing an order , which starts from the moment the order is placed. 

  3. Cancellation Process: To cancel an eligible order, please follow these steps:

    • Contact our customer support team via phone, email, or live chat.
    • Provide the necessary details, including your order number, customer name, and reason for cancellation.
    • Our customer support representative will guide you through the cancellation process and confirm the cancellation request.

  4. Refunds and Charges:

    • If your cancellation request is approved within the eligible time frame and meets all the criteria, we will refund the full amount paid for the canceled order using the original payment method.
    • Please note that any applicable shipping fees, taxes, or processing charges (mounting to 5% of order value) may be non-refundable , depending on the circumstances.
    • Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.

  5. Exceptions and Non-Cancelable Orders:

    • Some orders may not be eligible for cancellation, such as personalized, customized, or made-to-order items.
    • Additionally, orders that have already been shipped or fulfilled cannot be canceled. In such cases, customers may refer to our Return and Exchange Policy for further assistance.

  6. Policy Updates:

    • XCLUSIVEJERSEYS reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is the customer's responsibility to review the policy periodically to stay informed about any changes.

We recommend that you carefully review this Order Cancellation Policy before placing an order with us. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.