Datenschutzerklärung

Here at xclusivejerseys we want you to be more than happy when you shop with us. However, we also know that you may want to return items so please find below our Returns Policy. If your product or part of your product is defect, please read the FAULTS section below before sending the product back.

Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered.

Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. The cost of returning the items will be deducted from your original order. If we do not receive the item back from you within the said period, no refund will be given. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please note

We will not accept returns based on the slight differences in colour and design features of the product shown on our website as compared to the delivered product. *

Personalised products, gift vouchers or products that have been assembled by you upon receipt can only be returned or exchanged if faulty. *

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If part of your product is defective, it may be possible to resend you that said part. Please read Faults below.

Regarding delivery, we ask customers not to ask couriers to leave parcels in a safe place or work with UPS My Choice as this invalidates any loss or damage claim with the courier.

When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 20 of the Terms and Conditions that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. Please note that where we have collected the product, the delivery cost back to us will be debited from your refund total. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

FAULTS

In the unlikely event that your product is faulty, please contact us on +44 7532 031299 or at xclusivejereys.com before you do anything. If one panel or one part is damaged, it is not necessary to return either the damaged part or the entire unit. Simply refer to the assembly instruction sheet to work out which panel or part is defect, have your order number to hand and contact us. If the panel required is available we will then this within 10 working days.

RETURNS

Please re-pack the item securely with all its original packaging as it arrived. We do not accept returns for assembled items and you must report any damage on receipt of the goods within 3 days of receipt.

If you are overseas and have not paid customs fees within 3 days of a payment request for the item ordered and it is returned to the UK, you will be subject to charges. If you require a refund, the costs for shipping and for returning the item back to us in the UK will be deducted from your refund. If you require the item shipping back to you, a further delivery charge will be applied.

Should you have any questions, please email us at contact@xclusivejerseys.com
 or call us on  +44 7418 623043